Returns Policy

You can pack and send your return to us in just a few simple steps:

How do I return an Item?

Step 1: Complete the So Cute returns form which can be downloaded from clicking on the following Link - Return Form

Step 2: Package items

You can use your original So Cute shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!

Step 3: Ship back to the So Cute Office with your order number

Mail your returns package back to:

So Cute Returns
11A CAMBRIDGE PARK
WANSTEAD
LONDON
E11 2PU

You can take your package to any mail carrier of your choice. We strongly advise that you secure a tracking number for your return, as So Cute will not be liable for any return packages lost in transit.

Products purchased online through socutestore.co.uk must be returned or exchanged directly with us. Please follow the return/exchange instructions above.

So Cute is not liable for any customs duties and taxes that may be charged for items returned to the UK and therefore you should ensure that you correctly complete the documents with your chosen courier/postage company ensuring that you clearly indicate that the item is a stock return.

NON UK returns may be subject to duties and taxes which are the responsibility of the customer.

Please bear in mind that So Cute does not offer free shipping on returns.

If there are any issues or anything is unclear please email us: 

returns@socutestore.co.uk

 

Thank you,

The So Cute Sales Team